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Terms and conditions

Draft version, October 2026 — to be reviewed before sales begin.

This English text is a translation provided for your convenience. Only the Polish version of these terms and conditions is legally binding: Regulamin sklepu.

§ 1. Seller

The online shop Kos Sauna, available at kossauna.pl, is operated by Grzegorz Czekaj Kos sauna, Al. Solidarności 68/121, 00-240 Warszawa, Poland, tax identification number (NIP) 7981453436 (the “Seller”).

Contact: phone +48 731 706 430 (Mon–Fri 9:00–17:00), e-mail kos.sauna@proton.me, WhatsApp +48 720 495 895.

Address for returns and complaints: Grzegorz Czekaj Kos sauna, Biejków 48, 26-803 Promna, Poland (the “returns address”). The registered office in Warsaw does not accept parcels.

§ 2. Definitions

  • Customer — a natural person, legal person or organisational unit placing an order in the Shop.
  • Consumer — a natural person making a purchase that is not directly connected with their business or professional activity. The provisions on Consumers also apply to a natural person running a business where the contract is not of a professional nature for that person (Articles 7aa and 38a of the Polish Consumer Rights Act, ustawa o prawach konsumenta, and Article 385⁵ of the Polish Civil Code).
  • Product — an item offered in the Shop, e.g. a sauna stove, a chimney, a hot tub, accessories.

§ 3. Orders

  1. Orders are placed through the cart by providing the shipping details and — for purchases made for a business — the invoice details, including the tax identification number (NIP). No account is needed to make a purchase.
  2. We order most Products from the supplier after the order has been placed. Before payment, we confirm availability and the shipping date by phone or e-mail. The contract is concluded at the moment of this confirmation.
  3. If a Product turns out to be unavailable, we inform the Customer and refund any amount paid without undue delay, and in any case within 14 days.

§ 4. Prices and payment

  1. Prices stated in the Shop are gross prices in Polish złoty (PLN) and include VAT.
  2. The delivery cost is shown in the cart before the order is placed.
  3. Available payment methods: traditional bank transfer, payment on collection in person and — once launched — Przelewy24 online payments (BLIK, instant transfer, card).
  4. We issue an invoice for every order and send it by e-mail.

§ 5. Delivery

  1. We ship within Poland: by courier, via InPost or by pallet delivery.
  2. The shipping time is stated for each Product — usually 2–7 working days from confirmation of the order. Collection in person is also possible at an agreed date.
  3. When receiving a shipment, we recommend checking the condition of the packaging in the presence of the courier and having a damage report drawn up if the shipment is damaged.

§ 6. Withdrawal from the contract

  1. A Consumer may withdraw from the contract without giving any reason within 14 days of receiving the Product by submitting a statement by e-mail to kos.sauna@proton.me or in writing to the returns address. The model withdrawal form on the Returns and complaints page may be used but is not obligatory. Sending the statement before the deadline is enough.
  2. We refund all payments, including the cost of the cheapest delivery option offered, within 14 days of receiving the statement, using the same means of payment as the Consumer used. We may withhold the refund until we have received the Product or proof that it has been sent back.
  3. The Consumer bears the direct cost of returning the Product. The Product must be sent back to the returns address within 14 days of withdrawing from the contract.
  4. Products that cannot be returned by normal post because of their weight or size (wood-burning stoves, hot tubs) are returned by pallet freight. The estimated cost of such a return is about PLN 299 for a stove and PLN 499 for a hot tub.
  5. The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
  6. The right of withdrawal does not apply, among others, to Products made to the Consumer's specifications or serving to meet the Consumer's individual needs — e.g. saunas and hot tubs built to measure (Article 38(1)(3) of the Consumer Rights Act).

§ 7. Complaints

  1. The Seller is liable to the Consumer for the conformity of the Product with the contract (statutory liability for lack of conformity) under the Consumer Rights Act.
  2. A complaint may be submitted by e-mail or in writing to the returns address, describing the defect and the remedy requested (repair, replacement, price reduction or withdrawal from the contract). We respond within 14 days. The Seller bears the cost of delivering a Product under complaint to the Seller.
  3. Many Products are covered by a manufacturer's guarantee; its terms are set out in the guarantee card supplied with the Product.

§ 8. Personal data

The rules for processing personal data are set out in the Privacy policy.

§ 9. Final provisions

  1. A Consumer may use out-of-court complaint and redress procedures, e.g. the assistance of a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) or of the regional inspectorate of the Trade Inspection (wojewódzki inspektorat Inspekcji Handlowej).
  2. Matters not governed by these terms and conditions are subject to Polish law, in particular the Civil Code and the Consumer Rights Act.