Privacy policy
Draft version, October 2026 — to be reviewed before sales begin.
This English text is a translation provided for your convenience. Only the Polish version of this privacy policy is legally binding: Polityka prywatności.
Controller
The controller of your personal data is Grzegorz Czekaj Kos sauna, Al. Solidarności 68/121, 00-240 Warszawa, Poland, tax identification number (NIP) 7981453436, who runs the Kos Sauna shop. For any matter concerning your personal data, write to kos.sauna@proton.me or call +48 731 706 430.
What data we process and why
- Orders — name and surname, delivery address, e-mail address, phone number and, for purchases made for a business, the company name, address and tax identification number (NIP). Purpose: concluding and performing the sales contract (Art. 6(1)(b) GDPR), and issuing invoices and keeping accounts (Art. 6(1)(c) GDPR).
- Enquiries and quotes — the data you provide in the contact form or in the quote form for a sauna or hot tub. Purpose: answering your enquiry and preparing an offer (Art. 6(1)(b) and (f) GDPR).
- Complaints and claims — the data needed to handle them and to establish or defend claims (Art. 6(1)(c) and (f) GDPR).
Providing your data is voluntary, but without it we cannot fulfil your order or answer your enquiry.
Who we share data with
- suppliers and manufacturers, where goods are shipped directly from them — only the data needed for delivery;
- courier companies and carriers;
- the payment operator Przelewy24 — for online payments;
- the provider of our invoicing software (FakturaXL) and our accounting office;
- the hosting and IT service providers on which the shop runs.
We do not sell your data or transfer it outside the European Economic Area.
How long we keep data
Order data — for the period required by tax law (5 years from the end of the year in which the invoice was issued) and until any claims become time-barred. Data from enquiries that did not lead to an order — for up to 12 months after the last contact.
Your rights
You have the right of access to your data, the right to rectification, erasure, restriction of processing and data portability, and the right to object to processing based on legitimate interests. You may also lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa, Poland).
Cookies and browser storage
The shop does not use advertising or analytics cookies. We save the contents of your cart in your browser's storage, and we use cookies only for logging in to the administration panel. These are strictly necessary for the website to work and do not require consent.